Booking & Refund Policy

If you fail to attend or cancel within 24 hours of the course booked, the course fee is non-refundable. (A Doctors medical certificate is the only exception and rebooking is permitted after 2 weeks from the original course date.)
Rescheduling on the day of the course or within 24 hours entails a 50% surcharge of the course fee.
If you are more than 10 minutes late, do not have the correct ID, or do not wear the correct clothing as required, you will not be admitted. A rescheduling fee of 50% of the course fee applies.
A minimum of 24 Hours notice is required to reschedule a course. A $10 rescheduling fee applies per course.
A minimum of 24 Hours notice is required to cancel a course. A $20 cancellation fee applies per course.
No postage fees will be refunded.
If a class is cancelled by “5 STAR” Quality Training Centres at ANY time, participants have the option of rescheduling to the next available date or to receive a full refund of the course fees paid.
NO further monies will be paid for ANY other expenses the participant has or may incur.
If a refund is approved, it will be returned by the same means in which it was paid.
If the course payment was made by a third party, the third party will be refunded.
Refunds must be applied for in writing by completing a Refund of Course Fees Application Form.
Booking Online will be available soon, if you would like to book a course please call (02) 8968 9355 or fill out a form on our contact us page.